Comment: The Channel Tunnel has so much more potential

Standing in a monster queue at Paris Gare du Nord a couple of weeks ago had me ranting again about the poor service offered by Eurostar.

OK, this time it was not the operator’s fault. A failure of the technology used by the French border police meant that we were all forced into special pens set up two floors below the normal entrance, staring at the strange candy store and the enticing patisserie while shuffling slowly forward.