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What do passengers want and expect?

The crumpled wreckage of the Birmingham-Glasgow TPO at Rickerscote in March 1996. The collision claimed the life of a postal worker. PRESS ASSOCIATION.

No passenger wants an unsafe railway, but do they want one that closes to avoid any risk? Transport Focus Director Natasha Grice looks at responses from a 2015 survey and how opinion has evolved since

Nine years ago, Transport Focus worked with the rail industry’s then National Task Force to explore passengers’ views about extreme weather.