Around half of all ticket sales - equating to £4 billion a year - are made through independent retailers, either directly or via the technology they have developed. That figure increases to 90% for online sales, highlighting the importance and success - and potential - of the private sector in rail retailing.
From award-winning apps and loyalty schemes to mobile barcodes and split ticketing, independent retailers are the driving force behind customer-focused innovation that is making it simpler, easier and cheaper to travel by train. And all without government subsidy.
Independent Rail Retailers (IRR) is the trade body representing many of these trail-blazing businesses, and we are focused on putting customer innovation at the heart of retailing and removing unnecessary complexity. Part of this is about creating a level playing field between retailers, as well as making the best deals available through all sales channels.
