Complaints over poor rail service have reached a four-year high but may just be the “tip of the iceberg” as most passengers now just take to social media to vent their anger. This is according to data published by the Office of Rail and Road which found formal grievance rates for franchised operators has increased 8.5% to a high of 27.1 complaints per 100,000 during the first quarter of the 2016/17 tax year.
We've read it in: The Daily Telegraph, October 21 2016
