What makes an excellent train operating company (TOC) in 2024. It’s more than just the service it provides. It’s more than the trains it runs. Whilst of course, these two things are fundamental to running a service, an excellent train operating company in 2024 is a forward-thinking and customer-focused company that places the community it serves at the heart of what it does. It places importance in the little things as much as it does the big things.
Delivering this is a challenge for all operators, year in, year out. However, one TOC has been doing this consistently and better than most. Greater Anglia has been doing that as well as improving on many of the areas where operators are measured. Its success is testament to planning and focus in a sometimes-challenging environment. Alongside this, it should not be forgotten its obvious commitment to continual improvement.
And it was this performance and commitment which turned the heads of our judges this year.
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