EXCLUSIVE: Nicola Shaw writes for RAIL

Since the publication of the Shaw Report in March, I have continued to speak to interested groups about how to get the best out of our railway. In all cases people have been engaged, interested in the issues, and proactive on how best to support implementation of the report’s recommendations on the three themes of customer, devolution and growth - with an overarching one on diversity.

This dialogue continues the process I began when I started work on the Shaw Report, and which led to my recommendations. From the outset, I was determined that the recommendations had to take the industry somewhere - we’ve had too many reports into the state of the railways that have sat on the shelf, and I certainly didn’t want that to be the fate of this work. So, how to achieve that? Well, to listen.

• To read the full article, read RAIL 801, published on May 25
• To read an in-depth feature by Nicola Shaw, read RAIL 802, published on June 8.