Trams score highly for passenger satisfaction

Nine out of ten UK tram passengers are satisfied with their journeys, according to a Transport Focus (formerly Passenger Focus) survey.

Nearly 5,000 users of light rail services in Blackpool, Greater Manchester (Metrolink), the West Midlands (Midland Metro), Nottingham (NET), Sheffield (Supertram) and Edinburgh were questioned for the Tram Passenger Survey Autumn 2014, published on March 26.

The survey reveals that 53% of passengers were very satisfied and 37% fairly satisfied, during a year in which there was significant investment across many of the networks surveyed. Only 1% were very dissatisfied.

Passengers continue to view trams as cost-effective, with 61% very or fairly satisfied with value for money (up from 60% in 2013). Overall satisfaction with space was 73%, while 83% were very/fairly satisfied with their tram’s punctuality, against 3% who were very dissatisfied.

Satisfaction with services was overwhelmingly higher among free pass holders and the over-60s, whilst the most dissatisfaction was expressed over waiting times.