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How rude insults and daily abuse affect railway staff

South Western Railway‘s poster campaign at stations reminds customers that railway staff deserve to be treated with respect, by showing how insults stick with employees outside of working hours. SWR.

This insult is part of a South Western Railway campaign to tackle low-level everyday abuse of railway staff. Paul Cifton finds out why it is needed.

“We have seen verbal assaults on staff double since COVID,” says Grant Robey, crime and security manager at South Western Railway. “It is becoming much more of a problem.”




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