Hull Trains won the Great Place to Work award in the 2024 National Rail Awards.
British Transport Police Technology Department and SLC Rail were both Highly Commended.
Hull Trains has triumphed as a Great Place to Work, having worked hard to build a workplace culture that promotes diversity and long-term career development for its 120 staff.
Evidence of this inclusive culture is that 27% of its train drivers are female (well above the industry average of 6.5%), and 19% of all staff are taking advantage of flexible working opportunities.
The open access operator says it believes that if it looks after its people, they will look after its customers.
Hull Trains has therefore trained 11 staff as Mental Health First Aiders, and supports a range of charity and community work.
This includes enabling staff to select the Yorkshire Wildlife Trust as a charity partner for 2024, and supporting six employees to complete the 24-mile Yorkshire Three Peaks Walk in June, raising more than £1,000 for the Dove House Hospice.
The operator has brought seven driver apprentices into the company, and says it received more than 400 applications in a single week for the most recent intake.
Overall staff engagement was 83% in the most reject survey, while Hull Trains has handed out an impressive 20 long service awards for colleagues completing more than two decades service at a company launched just 24 years ago.
The judges said: “Hull Trains was a standout winner, and we were unanimous on picking them. Staff clearly feel valued and empowered, including one employee who had transferred from another operator and said she had always wondered why the Hull Trains staff seemed to be always smiling.”
Go to our results story for a list of all the winners at the 2024 National Rail Awards, together with more pictures from the event at the JW Marriott Grosvenor House hotel, Park Lane, London on 12th September.
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